Informatiq Consulting Limited

Informatiq comes to London

We're excited to announce the launch of our London office.

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Software Support Engineer

Software Support Engineer

Milton Keynes

To £45,000

JF48578

Juliette Fassnidge

01923 224481

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Based in Milton Keynes, this is a new opportunity for a Software Support Engineer to join an innovative healthcare software provider; utilising your background in software / application support, in a challenging and varied technical environment. You will utilise your strong communication skills, technical and business understanding to help support customers at all levels.

Working alongside the deployment and support teams, you will be resolving support issues raised both internally and by external customers; as well as supporting the manual and automated deployment of new applications to customers.

Software Support Specialist – Responsibilities:
- Providing 2nd and 3rd line application support; receiving and analysing client issues, using your technical skills to identify and resolve the problems as quickly as possible;
- Working on customer deployments of new software applications; both manual and automated.
- Communicating with customers and project teams to ensure speedy resolution of problems.

The ideal candidate will have a strong technical and business understanding, with a confident and professional manner.

Software Support Specialist - Experience and Qualifications:
- Previous experience in a Software Support or Application Support role, supporting bespoke software applications, is essential.
- This role is specialised on a Windows technology stack, any previous experience with IIS, SQL, ,NET and Windows Server technology would be ideal.
- Knowledge of Jira and Agile Sprint environments would be ideal but not essential.

This is the best of both worlds – you get to collaborate with a team of like-minded ‘techies’ on exciting web design and development projects, whilst also knowing that you are helping to support and develop a healthcare application that makes a real positive difference to people in the UK.

If you’re interested in finding out more, send your CV to Juliette today!

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