Informatiq Consulting Limited

Informatiq comes to London

We're excited to announce the launch of our London office.

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Application Support Analyst

Application Support Analyst

Milton Keynes



Gabriela Dobre

01923 224481

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Application Support Analyst

A UK supplier of healthcare software requires an Application Support Analyst with first line and second line support experience to work as part of their operations team.
You will assist senior members of the team and provide support of the company's core software products across all customers. You will be the first point of contact for all IT issues that come via the helpdesk system and general telephone queries.

Application Support Analyst - Main responsibilities
Providing first and second line support for all customer deployed software applications
Diagnosing, investigating and resolving service desk calls as first point of contact
Liasing with third party suppliers to resolve issues
Maintaining the documentation library and carrying out audits, reporting and monitoring
Maintain relationships with with key business departments and personnel in customer organisations

Application Support Analyst - Requirements
Excellent communication skills to liase with end users over the phone
Ability to work independently and as part of a team
Ability to prioritise work
Keen to resolve hardware and software issues and document processes as and when required
Ideally, experience of Bespoke Software Solutions, SQL, ITL, Agile and ISO 27001

You will receive excellent training regarding the software solutions provided by the company.

If you meet the requriements for the Application Support Analyst role, send your CV today or contact Gabriela on 01923 224481 with any questions!

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