Informatiq Consulting Limited

Informatiq comes to London

We're excited to announce the launch of our London office.

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Desktop Support Engineer - ITIL

Desktop Support Engineer - ITIL




Steve Dignum

01923 224481

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Desktop Support Engineer - ITIL

Desktop Support Engineer - ITIL: A world leading defence firm is urgently seeking to expand their Desktop Support team in Gloucestershire to be a crucial member of our virtual support desk supporting our customer base at Cheltenham

Desktop Support Engineer - ITIL Responsibilities:
• Provisioning of end-user services, including help desk and technical support services. Ensure that all requests from users are logged, updated and closed in line with operational level agreements.
• Install, configure and deploy computer system hardware and software including but not limited to operating system and application software.
• Installation, configuration, maintenance, and troubleshooting of end user hardware, software and peripheral devices.
• Administer and maintain end user accounts, permissions, and access rights.
• Assist the Network and Server team to ensure that the appropriate patches, hot fixes, and service packs are installed on company-owned or licensed software in a timely manner.
• Assist Network and Server administrators with scheduled maintenance and assist in performing network improvements, upgrades and repairs.
• Follow all Northrop Grumman policies and procedures.
• Practice asset management for IT hardware, software, and equipment.
• Assist with the Identification and resolution of potential security breaches and vulnerability issues in a timely and accurate fashion.
• Perform all information systems operations activities, including checking error logs, verifying integrity of systems, performing disaster recovery drills and maintaining operations logs.
• Provide technical, operational and training support to departmental personnel for all computer related equipment, peripherals, accessories and components.
• Suggest ways to improve department workflow. Keep manager informed of problems or issues.
• Customer focused and communicates effectively and expertly with all levels of employees.
• Maintain hardware/software inventory.
• Provide on-call technical support for low-side and high-side environments.
• Ability to write business correspondence and technical user documentation.

Desktop Support Engineer - ITIL Requirements:
• An engaging and 'can do' attitude.
• Willingness to learn on the job.
• Ability to multi-task, work under pressure and to tight deadlines.
• Superb interpersonal skills.
• Ability to work individually or as part of a team.
• Windows 7, Windows 10, Microsoft Office 2013, Microsoft SharePoint 2013, Skype for Business.

Also, we’d love it if you are...
• ITIL Certified.
• MCP Certified.

The successful candidate will be eligible to achieve full TOP SECRET DV Clearance for this role!!!!

These are truly excellent career opportunities - apply now to Steve!!!!

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