Informatiq Consulting Limited

Informatiq comes to London

We're excited to announce the launch of our London office.

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Client Services Manager

Client Services Manager

Bristol

£negotiable on experience

RT48049

Rob Talbot

01923 224481

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Client Services Manager
Location - Bristol
Salary - £Negotiable on experience

Client Services Manager -
A Leading Defence Electronics Company is currently seeking a Client Services Manager to work with a highly skilled team at their Bristol site. Reporting directly to the Head of Cyber Operations, they need to you maintain the contractual services provided to the Security Operation Centres Customers, including service management reporting and relationship management. You will also act as the ITIL subject matter expert here, joining a company who can help you develop your skills and grow!

Client Services Manager - Responsibilities -

• Contributing to the evolution of customer satisfaction and awareness
• Reduce breach frequency and impact by using ITIL activities such as incident and problem mgt.
• You will act as the Change Manager for the SOC, and Incident Manager for service related incidents
• Conduct Monthly service reports for customers
• Schedule and deliver service reviews to customers
• Maintain SLA performance, and ensure efficient and effective resource management

Client Services Manager - Skills, knowledge, and qualifications required -

They would love for you to be passionate about this area, and be able to talk about your Service Operations experience, and your ability to utilise your ITIL v3 Foundation qualification, or your ITIL Service Operations Qualification.. Your experience of change management or problem management, and your overall Service background. Additional skills that would help? SIEM or IDS experience, Cyber operations, or threat intelligence.

Due to the nature of the position, an ability to be security cleared is required!

A lovely opportunity with an excellent organisation. Apply now!

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